Opening Hours
- Monday 9.00am - 6.00pm
- Tuesday 9.00am - 6.00pm
- Wednesday 9.00am - 6.00pm
- Thursday 9.00am - 6.00pm
- Friday 9.00am - 6.00pm
- Saturday 9.00am - 6.00pm
- Sunday 10.30am - 4.30pm
How can we help?
Welcome to our Derby store, located on the ground floor, at the heart of Derbion. We're a friendly, knowledgeable, dedicated team of Apple enthusiasts, ready to assist with any questions you may have. Whether you're a long-time Apple user or have recently switched, we're here to help.
Our team includes a Business Specialist, available purely for our business customers, who can provide exclusive business pricing, advice on leasing and expertise on managing, deploying and supporting your Apple devices.
We also offer repairs for Mac, iPad, iPhone, Apple Watch, Apple TV, AirPods and Apple Beats products, whether in or out of warranty. Please note - devices older than 5-7 years may not have full parts availability.
We can't wait to see you!
Apple repairs in Derby
KRCS Derby, your local Apple Service Provider. We work with Apple to provide in warranty and out of warranty repairs, using only genuine Apple parts, fitted by Apple trained technicians. To verify our status with Apple click here.
The KRCS Derby Service Centre is located in our retail store in the Derbion Centre. We can offer repairs for Mac, iPad, iPhone, Apple Watch, Apple TV, AirPods and Apple Beats products whether in or out of warranty. Devices older than 5-7 years may not have full parts availability.
KRCS are an Apple Authorised Service Providers (AASP). AASPs are part of a network of Apple-authorised businesses that provide comprehensive support and repair services for Apple products. AASPs employ Apple-certified technicians, who complete regular Apple training and assessments, so you can be confident you're getting help from qualified, experienced professionals.
More information about the repair process, from booking an appointment, to how it works when you visit us, can be found here.
To book an appointment, click here, select the device you are having issues with and follow the on-screen prompts.
Service FAQ
How long will an iPhone display/battery replacement take?
Provided all parts are in stock, we can complete a screen repair or battery replacement on an iPhone in 2-3 hours. Our technicians will be able to advise you once they've completed an initial assessment.
How much will my repair cost?
You can check out the cost of common repairs by visiting our support pages, for example iPhone repairs from £29 or Apple Watch repairs from £79. We will be able to confirm the price of your repair once our technician has completed the initial assessment.
Do you do genuine Apple repairs? Will a repair with KRCS affect my warranty?
We work with Apple to provide in warranty and out of warranty repairs, using only genuine Apple parts, fitted by Apple trained technicians. To verify our status with Apple click here.
Can you replace an iPad or Apple Watch battery?
These are viewed as sealed units and as such, in most cases we will need to arrange for a like-for-like replacement device from Apple. The whole unit replacement will be an "as-new device".
Do I need to book an appointment?
To ensure we give each customer the service they need and complete repairs in acceptable timeframes, we do need you to book ahead which you can do by clicking here.
What does it mean if my device is "vintage" or "obsolete"?
When Apple classify a device as vintage or obsolete, it can mean that parts are in short supply or in some cases no longer available from Apple. This means we may only be able to offer limited service options but we'll need to assess your device individually before advising on the best way to proceed with devices that are 5-7 years or older.
Customer reviews - Rated 4.4 from 593 reviews
A selection of recent reviews for our Apple store Derby. You can leave your own review on Google . We look forward to your feedback.
Excellent service
"Excellent service, good technical support and help in identifying needs. Advisors are friendly and knowledgeable can’t be faulted"
Read full review
Andrew - September, 2025
Professional
"I was served by Danish who was extremely polite and professional in every way. His knowledge of the products being sold and experience in transferring data was invaluable..."
Read full review
John - September, 2025
Really good
"Really good service. Approachable and happy to answer any questions, they were able to fix my screen with no hassle. Would definitely use again."
Read full review
Ellie - September, 2025
Extremely helpful
"I have just bought an IPhone 15 plus. Joshua helped me transfer the data across from my very old iPhone 6. He was extremely helpful and knowledgeable. There is no way I could..."
Read full review
Michael - September, 2025
What's happening in Derby
Support & Repairs
We're your local Apple Authorised Service Provider in Derby. We work with Apple to provide warranty service and out of warranty repairs using genuine Apple parts, by Apple trained technicians.
Check & Reserve
Shop our full range online then click "Check Stores & Reserve". Give us a few details and we'll hold your product for up to two days for you to pay and collect at our Derby store.
Trade-in to save
Time for an upgrade? See what your old tech could be worth! When you're ready to purchase your new Apple product bring your pre-loved tech with you and save £'s while helping the planet.